Designing a Value Led Customer Success Organization with Jim Richmond
59:04
YouTubeThe Customer Success Pro
Designing a Value Led Customer Success Organization with Jim Richmond
Check out our team workshops: ⁠⁠https://www.thecustomersuccesspro.com/team-event⁠ ⇩ open me! ⇩ In this episode, Anika Zubair interviews Jim Richmond, Chief Customer Officer at Smartling, about how modern Customer Success teams must evolve to stay relevant. Jim shares how his team redesigned QBRs to focus on customer outcomes instead ...
137 views1 month ago
Shorts
The 4 Value Drivers Every Customer Success Team Should Use
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11 views
The 4 Value Drivers Every Customer Success Team Should Use
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How to Build a Great Customer Success Team
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28 views
How to Build a Great Customer Success Team
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