Dozens of people have reported issues with customer service, delayed deliveries and refunds, and warranty disputes at popular ...

Although this airline is one of America's biggest, it is considered the most hated in the world, based on poor customer ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

BGE’s customer service call wait time in recent weeks has averaged over 50 minutes, while billing question wait times are averaging over 100 minutes. The PSC has received 657 complaints against BGE ...

Cricut, which makes smart cutting machines for crafters seeking to personalize their designs, faced customer service problems familiar to many retailers. The Cricut CX human agents, who support ...

Louie Sharp, owner of Sharp Auto Body in Illinois, is grateful for some big changes that led to him rebuilding his business in a new way. “The number-one thing, the first thing you must do, is ...

Dealership service departments are losing loyalty: a new report shows customers face scheduling delays, poor communication and repeat repair visits. Dealerships are losing service customers due to ...

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View post: Amazon is selling a foldable cordless treadmill for only $128 AT&T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...