Customer sentiment at winter events was clear: give us results. Show us how to turn disruption into a positive organizational force. Help us avoid the pitfalls of the move fast/break things type of AI ...

AI Impact explores enterprises building AI tools, ERP intelligence, edge AI insights, governance risks and leadership moves.

The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent ...

ancora launches ancoraFlow™, an end-to-end AP automation platform that streamlines invoice routing, approvals, matching, fraud detection, and ERP integration.

The first three are positive; complexity is negative. Now, calculate a priority score. It can be as simple as “Ease x Impact ...

Customer Experience Automation (CXA) with the launch of Automation Flows, a new orchestration engine that automates workflows across backend systems, and the extension of Talkdesk Autopilot's agentic ...

Generative AI is changing how we work. Tools like ChatGPT and Copilot help people write everything from emails to blog posts to plans for internal analyses 40% faster than they used to, according to a ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...