For years, the industry standard for data ops has been a ticket-based service bureau. A product manager wants a new dashboard? Ticket. A data scientist needs a new feature pipeline? Ticket. A ...
Twenty years after the introduction of the theory, we revisit what it does—and doesn’t—explain. by Clayton M. Christensen, Michael E. Raynor and Rory McDonald Please enjoy this HBR Classic. Clayton M.
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