Ensuring autonomous workflows perform with consistent reliability and accuracy is core to customer experience; CX assurance ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

Emerging AI-powered data discovery and semantic search tools promise to cut through the fragmentation, helping CX teams turn ...

Alan Quayle wanders the world helping people gain an edge in high tech. His 29 year career spans BT, Lucent (now Nokia), Cambridge Technology Partners (now Atos Consulting), founding Teltier (one of ...

Agentic AI systems capable of making decisions without explicit prompts are forcing enterprises to rethink accountability.

Most recently of Nintex, Amit Mathradas has a track record in scaling and transforming companies, as well as integrating AI into enterprise platforms.

Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...

Last month, I wrote a No Jitter article about vendors to tap for large UC systems, based on Eastern Management Group’s customer satisfaction survey of thousands of large enterprise IT managers. Since ...

Network automation relies on a data repository to create network configurations and drive network validation tests. This repository has become known as a network source of truth (NSoT). The objective ...