Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More In 2016, Facebook took the bot world by storm when it opened up its ...

The Internal Revenue Service, facing criticism over long hold times and disconnects when taxpayers try to reach its offices, is adding more options for callers to reach automated voice bots that can ...

Every time a massive data breach makes the news, we remind you about the best practices you need to employ to protect your online properties. You should never use ...

White Castle is the latest fast-food chain replacing humans with voice bots in its drive-thru lanes. White Castle said this week it was rolling out SoundHound's AI-powered voice bots to 100 drive-thru ...

Sales teams are constantly under pressure to hit their sales targets faster and be more productive and efficient. That’s where AI voice bots can be beneficial. In addition to being powerful customer ...

Dunkin’ Donuts is the latest restaurant company to introduce voice-activated ordering, announcing its integration with Amazon’s Alexa in late August. Dunkin’s platform allows DD Perks loyalty members ...

British bank NatWest recently announced that it’s testing an artificial intelligence-powered ‘digital human’ called Cora. Described by the brand as a “hugely lifelike” evolution of their text-based ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Even though phone calls were one of the first forms of long-distance live support, they ...