About 25% of store associates say they haven’t been given the right technology tools to do their jobs, according to the 2017 Retail Associate Technology Study from Salesfloor, a company whose ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

In the end, the most sophisticated AI is the one that disappears into the background and lets the human connection shine.

As retail evolves to support a complex omnichannel experience, the store associate’s role is changing. But what can retailers do to maximise their value? While retailers generally offer ...

According to a 2022 analysis, the turnover rate for hourly in-store retail positions is 75.8%. In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even ...

Forbes contributors publish independent expert analyses and insights. Nikki Baird is a top global retail innovation and technology advisor. One of the most challenging pieces of the puzzle is the role ...

“The role of retail sales associates has remained relatively stagnant over the years, despite new technology and tools created to revive the retail industry overall,” said Oscar Sachs, CEO and ...

COLUMBUS, Ohio, August 14, 2025--(BUSINESS WIRE)--Retailers are struggling to live up to shoppers’ expectations when it comes to having the right data and insights to facilitate great customer service ...

Walmart (WMT), which recently gave many of its workers a raise, said on Wednesday that two-thirds of its hourly associates will be full-time with consistent schedules by the end of the current fiscal ...

NEW YORK--(BUSINESS WIRE)-- Manhattan Associates Inc. (NASDAQ: MANH) today announced significant enhancements to its Manhattan Active® Point of Sale (POS) application designed to meet the dynamic ...

NORTHBROOK, Ill.--(BUSINESS WIRE)--Ninety-five percent of consumers want to be left alone while shopping unless they need a store associate’s help, according to a new consumer survey by HRC Retail ...