If your company is in the process of considering help desk software, then you know there's a lot to consider. Pricing, features, and usability are among the many characteristics that can leave you ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Zendesk for Employee Service is a comprehensive IT help ...

Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

Zendesk's ticketing interface combines all email, phone call, live chat, help center search, and social media support questions in a single view. The interface highlights conversations in need of ...

Zendesk Support is an advanced helpdesk solution with some amazing features, but the user interface is a bit complex for small-scale organizations. There's no free plan or trial available, but a ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Zendesk for Service now boasts better support for ...