Carol J. Geffner, president of Geffner Group, LLC, is a sought-after coach, consultant, and author of Building a New Leadership Ladder. Several years ago, my firm was engaged to work with the incoming ...

Brian Niccol explained the mistake he made during his first year as Starbucks' CEO. He said he didn't position the turnaround plan as part of the cultural conversation quickly enough. Niccol added ...