PHOENIX--(BUSINESS WIRE)--Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, today announced Aspect Via WFM, the cloud-based ...

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The latest Workforce Management Impact Report from Info-Tech Research Group, powered by SoftwareReviews, highlights the top enterprise tools empowering organizations with advanced decision-making ...

Enterprises are transforming workforce management with software that uses AI and automation to address labor challenges and opportunities, according to new research from global AI-centered technology ...

DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/2hhkq9/global_workforce) has announced the addition of the "Global Workforce ...

Workforce management (WFM) has been in existence for a while. Many businesses still employ legacy systems to forecast and schedule agents relying on outdated static systems to manage the post-sale ...

Workforce management software takes the usual daily tasks carried out by HR departments and delivers automated solutions for them. HR management has been around for a while, with traditional ...

Labor costs are on the rise, which makes having the right workforce management software an imperative. Learn how taking a modern approach to employee scheduling, operational processes, and risk ...

Call Center: What is Workforce Management? Is it more than just fancy scheduling software? Bill Durr, Witness Systems: Workforce management is the codeword for forecasting and scheduling software in ...

Workforce management powerhouse Kronos Inc. has acquired Empower Software Solutions for an undisclosed sum. The acquisition adds nearly 1,000 organizations to the client list of the $1.1 billion ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...