Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Overview:  AI tools reply to customers quickly and handle many queries at once.These tools use data to give more personal and ...

In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

AI agents aren’t anything new in customer service — we’re all familiar with that automated voice that first greets us when we call an 800 number. Typically, they've handled so-called Tier 1 (general) ...

Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...

Zendesk last week closed one of its biggest-ever acquisitions in a bid to stay ahead of the move to agentic AI in the Customer Experience (CX) market. Buying Forethought brings one of the leading ...