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And almost always… people flinch. They think of punishment, of blame, of being called out. Across healthcare, engagement surveys tell the same story. One of the lowest-rated statements year after year ...

Stanley Milgram’s notorious obedience experiment shocked the world—literally. In the 1960s, he asked participants to deliver what they believed were painful electric shocks to a stranger, simply ...

I only get calls to work with teams when there are problems. I frequently start by interviewing or surveying the team members as to what they see as the primary problem. In my experience, two topics ...

Accreditation and accountability are two distinct processes with different goals, yet the distinction between them is sometimes lost among educators. Accountability systems in most states capture a ...