Anyone who has ever done desktop support in any capacity, whether it was for an office with hundreds of employees or just for your family, knows that calling to get warranty support can be one of the ...

When you’re asked to help with a tech issue, it’s a lot easier if you can see and control the screen. When you’re asked to help with a tech issue, it’s a lot easier if you can see and control the ...

A computer that refuses to start is one of the most frustrating technical problems, whether it's a desktop PC or a laptop. This issue can arise from simple power interruptions, loose connections, or ...

Built into Windows, Microsoft’s Remote Desktop and Remote Desktop Connection apps make it easy to connect to and control a remote PC — when they’re working properly. Here are some common problems you ...

I have set up a WinXP Pro machine to accept RDP connections. I have disabled the firewall, and ensured that all the user accounts on the computer have a password. I have disabled the Windows Firewall, ...

It's common for a small business not to have a centralized location; the small business owner saves money by not renting an office space and employees can work in any location they desire. However, ...