In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

In the rapidly evolving landscape of digital interactions, businesses and consumers navigate the complexities of security and convenience. It’s become evident that the multitude of vendors ...

Jill Pavlovich and Francisco Bram work very closely on shaping the customer experience for Albertsons shoppers. Together, they collect, integrate and analyze rich customer insights and then transform ...

Every interaction between a consumer and a brand is part of the overall retail experience. This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the ...

In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...

Artificial Intelligence (AI) is changing how user experience design is handled across various industries by playing a vital role in developing tailored and seamless experiences for users. Starting ...

Today’s workforce is diverse, but all employees need digital tools to perform at their best from anywhere and on any device. But how do you maintain agility and enable your organization to stay ahead ...

Generative AI is here, and it’s working overtime for people across industries. The live event experience is no exception. With writing tools like ChatGPT, image generators like Dall-E, video ...

Delivering seamless, personalized, and secure customer experiences is no longer optional – it's essential for survival and growth. A modern Customer Identity and Access Management (CIAM) platform is a ...

The "Experience Gift Market - Outlook & Forecast 2024-2029" report has been added to ResearchAndMarkets.com's offering. The Experience Gift Market was valued at USD 118.17 Billion in 2023, and is ...

BEIJING, Aug. 21, 2025 /PRNewswire/ -- On August 21, iQIYI, China's leading online entertainment platform, proudly announced a major milestone for its groundbreaking AI-powered feature, iJump. Since ...