The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
MEXICO CITY (CN) — Originally from Mexico City, Carlos Castañeda crossed into the United States with his family when he was 16. He spent 10 years in Los Angeles, then 20 in Arkansas. He built himself ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...
SAN ANTONIO — San Antonio Marriott Global Reservation Sales and Customer Care is no stranger to the Top Workplaces list. In prior years, the call center on the North Side appeared as the second-, ...
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