Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Opinions expressed by Digital Journal contributors are their own. Many companies struggle to provide consistently high-quality customer service, facing challenges such as slow response times, ...

How would you like to find out the secret sauce of getting thru to a human on almost any tech provider's customer service line? I'll tell you a couple of grafs down the line. First, I have to say that ...

...a more customer-centric and intelligent approach to customer care, which is vital for operators seeking to differentiate themselves, diversify and monetize new 5G and AI-based services.” — Fredrik ...

Small and midsize businesses are dealing with more challenges than ever before: inflation, supply chain challenges, and changes in the way customers are purchasing and experiencing products. These ...

With rising labor costs and the Great Resignation, I believe it is likely that some companies are spending more money on customer service than in previous years. After all, during the 2021 holiday ...

Eurail is seeking an experienced IT support professional to join their team as a technical agent. This role focuses on providing first-line support for escalated technical issues. The position offers ...

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

Ayaneo intends to overhaul its customer service and is putting things on hold until it can get everything squeaky clean.