Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...
Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...
Every four weeks Clive Rossiter and the Single Business Service team roll out new features and functions to the Department’s core business platform, injecting efficiencies and overcoming roadblocks.
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