What’s better than a solution? Avoiding the problem entirely—which is why there’s a growing emphasis on proactive customer service among leading companies. Part art and part science, proactive service ...

One of the most effective ways to create customer confidence is to practice proactive customer service. The short description of proactive service is doing something for your customers before they ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Two-thirds of consumers contact customer service after receiving proactive outreach from companies, often using costly assisted channels because they need additional information or confirmation, ...

STAMFORD, Conn., March 31, 2025--(BUSINESS WIRE)--Two-thirds of enterprises will be using AI to manage field service operations by 2028, tightening control over the many variables involved in ...

“Proactive” is one of those buzzwords that everyone is throwing around in the technology sphere these days. “Proactive” is also one of those buzzwords that has a vastly different meaning depending on ...

Companies typically employ both proactive and reactive customer service strategies. Proactive service refers to processes and techniques used to protect against customer problems and to motivate ...

Resellers operating in dealer networks have been on a rollercoaster ride since the 90s in the search for margin in products and services. They likely recognize a phenomenon described by Alexander ...

ServiceMax field service management applications are helping the microinverter manufacturer keep a close eye on how its products are operating on solar panels out in the field. In an age of machine-to ...