Want your customers to connect with you, feel attached to you, and be committed to staying with you? Then personalize the experience. The recent Gladly 2020 Customer Expectations Report surveyed more ...

Restaurants are facing multiple compounding pressures as high inflation drives customers to dine out less and persisting staffing shortages hinder smooth operations. Many operators are pulling back, ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. As the world starts to open up, digital-first behaviors are ...

As shopping becomes more ubiquitous through online, mobile and brick-and-mortar channels, retailers need to become more trusted advisors to their customers and more capable of providing them with ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In an uncertain economy, banking customers want clear ...

At Lakewood Furniture Galleries, there is a whole room dedicated to available fabric where many different swatch racks adorn the walls. P-J photo by Michael Zabrodsky LAKEWOOD – Along with selling ...

The majority of travelers are not loyal to any one hotel, and hotels need to focus on creating personalized experiences from customer data to get traveler loyalty, according to a study released this ...

Howard Swibel had been banking for decades, but he’d never seen a real estate situation like this. A Streeterville mixed-use building — including retail, office space and condos — was divided between ...

Is personalized service a more effective tool than personalized marketing? Research from Gladly, a customer service technology platform, indicates that it is. In the company’s most recent Consumer ...