New capability brings human-level conversation to non-clinical patient calls, ensuring urgent needs are identified and escalated without delay WEST J ...

The BBC spent a morning there to see how its call‑handling centre and new dispensing technology – including a robot helper and 24-hour prescription vending machine – are helping to cut waiting times ...

A new AI-powered receptionist named EMMA is now answering calls for nearly one million GP patients in the UK, reducing phone queues and changing how patients interact with local healthcare services.

At Becker’s 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.

Live phone calls proved the superior method for reminding patients to complete and return at-home colon cancer screening tests compared to text messages and other reminder interventions, according to ...

More than 150 patients request care in person, by phone or online before midday. The health centre has been a pioneer in ...