While digital health technologies hold transformative potential for patient care, their integration into healthcare systems ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

AI innovation impact broadens patient access by improving experience and outcomes through patient-reported outcomes in underserved health settings.

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

Healthcare is among the most challenging, and rewarding, industries. While is is over 17% of the GDP, it also embodies our ...

The latest batch of Hospital Safety Grades from independent watchdog The Leapfrog Group suggest that patients’ care experiences, which deteriorated during and since the pandemic, may finally be ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Marc Greenberg, MD, a minimally invasive spine surgeon at Providence, R.I.-based University Orthopedics, has operated in some of the most complex environments in spine surgery, but when he talks about ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

Please provide your email address to receive an email when new articles are posted on . The patient experience has always been at the heart of surgical practice. Before the advent of modern anesthesia ...

A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...