Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the ...

Troutman Sanders LLP has grown since its humble beginnings back in 1897. The law firm now boasts 16 offices around the globe, 680 attorneys working in over 50 practice areas, and approximately 800 ...

SGN has swapped an IT managed service from Fujitsu with a five-year agreement with CGI as part of its plans to introduce features such as artificial intelligence (AI) to speed up service desk response ...

ACS, A Xerox Company has been placed by Gartner, Inc. in the 'Leaders' Quadrant of the 2011 Magic Quadrant for Help Desk Outsourcing, North America.' United Arab Emirates, Dubai, 21 st June, 2011 - ...

The phrase “help desk” often brings to mind a remote technical support team assisting callers with computer application issues. But today’s help desk has undergone profound changes. Service desks ...

Guy de Poerck, CIO of the International Finance Corp. (IFC), an arm of the World Bank, has been outsourcing help desk services to Affiliated Computer Services (ACS) for six years and hasn’t had to ...

Chief Information Officer Ken Shulman of data services provider Broadview Networks doesn’t pull any punches in his analysis of outsourcing. He argues that outsourcing is overrated and that hidden ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...