Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...
A warning has been sounded after O2 "closed accounts" having mistakenly deemed phone orders as fraudulent. The telecoms giant faced criticism from a disgruntled customer who shared their experience ...
As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...
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