Two recent Hong Kong judgments demonstrate the continuing (and welcome) embrace of technology by Hong Kong courts. In the recent decision of Hwang Joon Sang & another v Golden Electronics Inc. and Ors ...

Companies do customer service research to measure the customer's satisfaction level with the customer service department. Customer service performance can be measured by observation, personal ...

Today I'm going to teach you a way of interacting with customers that can transform the level of customer service you provide. You can read it here on this page or, if you want to see this acted out ...