Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. My friend, David Horsager, is the world’s leading expert on ...

In the age of AI, trust increases when limitations are recognized and when systems are built to complement human responsibility rather than replace it.

Making people feel seen and heard starts with intentionality in conversations. Whether you’re a leader in a professional space trying to cultivate respect within your team or an individual hoping to ...

Making final arrangements can be stressful, but online estate-planning platform Trust & Will guides users through the will-making process with simple question-and-answer prompts. Unlike some ...

Sometimes, unhealthy relationships can be saved. Through hard work, a willingness to take responsibility and apologize for past harms, along with a commitment to improve behaviors, some troubled ...