Przemek Szleter is the founder and CEO of DAC.digital, with over 16 years of professional experience as a business & IT executive. Artificial intelligence (AI) for customer service has been booming ...

Anyone who's ever played the old kids' game of telephone knows it's easy to miscommunicate, even if it involves just three people — a service adviser, a technician and a customer, for instance. But ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Web3 is revolutionizing how we interact with the internet. Based on blockchain technology, it promises to be more decentralized, secure, and user-owned than the current web. In the business sphere, ...

When you step into Target this holiday season, be prepared to be met with endless smiles and random pleasantries from employees. That’s because a new staff policy has been implemented at the chain, ...

IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K and available on a complimentary ...

Baton Rouge marketing firm Mesh and Not Rocket Science, a Covington software developer, are teaming up to create "branded bots" for businesses — artificial intelligence apps that will interact with ...