Michael James Walsh does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...

This is something stunning I’ve seen across every boardroom, keynote stage and media studio I’ve ever stepped into: The most powerful communicator in the room isn’t the one with the biggest voice.

Have you ever turned on a show and had your attention diverted by your smartphone? Or, have you joined a meeting and had an email land in your inbox? You probably thought, “I’ll just take a look. I ...