I got a press release from HP recently announcing the opening of its new service center in Conway, Ark. “The $28 million site will employ more than 1,000 employees and is evidence of HP’s continued ...

Hewlett-Packard's tech support engineers will soon be able to take a look under the virtual hood of your PC from thousands of miles away. The company plans on Monday to unveil a service, called ...

Despite taking flak at the Gripe Line, Hewlett-Packard is winning awards for service -- thanks in large part to experts like you HP has been taking a lot of heat on Gripe Line in the past few months.

It's easy to get frustrated with home printers. You may not need them every day, but the day will come when you need to print an important document right away–and then running out of ink or having a ...