Like most people, I tend to talk about personal experiences with customer service departments only when those experiences suck. So let’s break that habit and toss a public thank-you Groupon’s way. I ...

I assume that everyone reading this knows who and what Groupon is, but just in case you’ve been living under a digital rock, here is a Wiki-definition. Actually, it’s investopedia, but who’s checking?

Q: I’m writing with the hope that you might be able to help me with a purchase made through Groupon. I bet many others have had similar problems and frustrations. Christopher Elliott, the Travel ...