Financial Ombudsman Service to start charging claims firms – but you can still complain yourself for free The independent Financial Ombudsman Service (FOS) – which settles disputes between ...

The Financial Ombudsman Service has announced that its proactive settlement scheme will continue. The FOS explains that over the last couple of years, it has trialed a new way to help financial ...

The Financial Ombudsman Service (FOS) has published a policy statement on its new fee rules regarding complaints that are referred to it by certain claims management companies (CMCs) and other ...

Thousands of small businesses in dispute with financial-services companies will soon have access to a statutory complaints service. The Financial Conduct Authority, the chief City regulator, is to ...

After successfully rolling out and bedding in its cloud-based human resource (HR) and finance system, the Financial Ombudsman Service (FOS) is now digging into its functionality. In November 2021, ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Disputed transactions, driven by the increasing volume of ...

The extensive half-yearly complaints data has recently been released for H1 2024 by the Financial Ombudsman Service (FOS). They publish data every six months showing the number and outcome of the ...

The Financial Ombudsman Service (FOS) has suggested it expects to see cost of living pressures drive another surge in consumer complaints over the next year. In a sign the crisis is far from over, the ...

Lloyds Bank is the worst of the major banks and building societies for wrongly rejecting both payment protection insurance (PPI) and other banking complaints, new figures from the Financial Ombudsman ...