Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the ...

Third-party service providers are redefining how they compete in the new digital world. The pressure to gain market-leading positions intensifies as the new digital business model threatens to shift ...

Across industry, there has been a shift from selling one-time products to selling end-to-end holistic service solutions. Maintenance contracts are yet another example of this trend. These arrangements ...