CAMPBELL, Calif.--(BUSINESS WIRE)--Feb. 29, 2024-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Advances in augmented reality (AR), virtual reality (VR), spatial audio and other immersive technologies are opening the door to richer, more memorable brand experiences.

As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in ...

Members pictured from left to right [Image credit: Photos courtesy of the individual members]. The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More As companies grow, so does the amount of communication required between ...

I recently shared that I saw Twilio (TWLO) as something akin to a mini-Microsoft (a micro-Microsoft, if you will), but within the customer engagement management industry instead of the productivity ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

LAS VEGAS--(BUSINESS WIRE)--ENGAGE 2023 - Verint ® (Nasdaq: VRNT), The Customer Engagement Company ®, today announced the winners of its Global Customer Awards at Engage 2023, the industry’s premier ...

Excellent customer engagement is critical, yet companies aren’t delivering it Your email has been sent Creating engaging, personalized customer experiences leads to increased loyalty and retention, ...