Industry giants Walmart and Amazon are taking different approaches to a technology that could further automate shopping ...

Shopify Inc. today debuted Sidekick, an artificial intelligence chatbot that can help retailers redesign their e-commerce websites and analyze sales data. Sidekick is rolling out alongside several ...

LazzieChat intelligently responds to users’ questions and acts as personal shopper, provides personalized suggestions and product recommendations to help users optimize their shopping experience ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. We’ve all heard the expression, “You never get a second chance to make a ...