On an ordinary day, you’re at the station with your crew when the tones go off, followed by dispatch: “Engine 15, Engine 437, Wagon 12, Ladder 6, Ladder 15, Battalion 42A: Respond to an automatic fire ...

Seven computer screens. Doing seven things at once. Controlling chaos with just your voice. These are all things that make 9-1-1 operators/dispatchers unique. These are skills and attributes that make ...

WAILUKU — When a 911 caller reported a pregnant woman was going into labor at home in Lahaina last year, emergency services dispatchers talked the woman and her boyfriend through the delivery. “Her ...

As the very first of the first responders, 911 dispatchers play a critical role in helping those often calling in their darkest hours. For 27 years, Monterey County native Anna Helms has been a ...