Customer success teams across software companies monitor key metrics religiously—reviewing dashboards, logging customer interactions and celebrating progress. But here’s the uncomfortable truth: ...

When it comes to customer success, businesses tend to focus on resolving complaints and finding ways to streamline the onboarding process. This is obviously an essential and valuable aspect of any ...

Opinions expressed by Entrepreneur contributors are their own. When you work in the communications or technology industry, it’s hard not to be connected to the hit HBO series Silicon Valley, which is ...