Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

Your customers expect everything to work perfectly. A slow checkout page, confusing support experience or delayed shipment can send them straight to competitors. But here's the problem: most companies ...

As AI continues to reshape the business technology landscape, one thing remains unchanged: Customer data is the fuel that fires business engines in the drive for value and growth. Thanks to a new ...

Insurers' tech executives say alignment of data strategy and data-led approaches can optimize average handling of ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time. For much of the past decade, customer data platforms (CDPs) were positioned as ...

In 2024, AT&T faced scrutiny due to two major data breaches that compromised the personal information of millions of customers. The first breach, announced in March, exposed sensitive data such as ...

AT&T customers affected by data breaches in 2024 can submit claims until Nov. 18, 2025, and payouts may be worth up to $7,500. The breaches exposed millions of customers’ personal info and cell phone ...

Lloyds Banking Group plans to slash technology costs by hundreds of millions of points by 2028, and sell more anonymised customer data to third parties. According to a Financial Times report, the bank ...

Internal documents reveal Lloyds Bank’s aim to reduce technology costs by 35% by selling customer data and automating ...