QR codes have proved versatile and efficient in the feedback collection arena. These matrix barcodes redirect users, upon scanning by a smartphone’s camera, to websites, questionnaires, or any other ...

Low-code and no-code apps are empowering customer-savvy employees to design customer experience automations. Non-progammers across every part of a business can now create applications that enhance ...

QR codes can be an efficient method of gathering customer satisfaction data for retailers and retail pharmacies. The pandemic created a resurgence for QR codes as brands and companies alike were ...

PALO ALTO, Calif. & ATLANTA, Ga. & HERZILYA, Israel--(BUSINESS WIRE)--Uniphore, a leader in Conversational Service Automation (CSA), today announced its agreement to acquire Jacada, a customer ...

Benjamin Claeys is CEO of QR TIGER, MENU TIGER, and GiftLips. He also hosts Stay QRious, a podcast about QR code best practices. The idea for QR codes was first conceived to help track automotive ...

Remember when we transitioned from calling it "surfing the internet" to "Googling"? It was one of those moments when technology became so ingrained in our lives that it became a verb. "QR-ing" may be ...

Let’s start off with the good news: On the whole, we are getting better at customer journeys. Over the last 10 years, buyer journeys have undergone a complete metamorphosis — consumers have moved to ...