Corporate or organizational culture is the overall atmosphere within a business that develops over time through vertical and horizontal communication and evolution of shared norms and values. Company ...

Here's my list of seven steps for creating a customer-centric culture at your company. These figure in my work as a company culture consultant; I've found them to be central to creating a corporate ...

Most organisational structures and principles were built and refined in the 1800’s and 1900’s during industrialisation. They reflect militaristic designs, such as top-down control and sharing only ...

Ask a hundred people in your organization to define customer relationship management (CRM), and you’ll get a hundred different responses. Such is the state of understanding regarding one of the ...

Identifying and verifying corporate banking customers shouldn't be the time-guzzling, resource-draining, manual effort it is today. At present, it can take banks months of research and analysis to ...