SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge solutions for customer engagement, today announced the release of eGain AI ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

Conversations about the implementation and deployment of artificial intelligence in the workplace have evolved rapidly in recent years. The focus has leapt in a short time from simple chatbots to ...