Customer conversations are getting harder, not easier. Users expect instant answers across chat, email, voice, and messaging ...

Silverback AI Chatbot has announced the introduction of a new feature, “AI Agents,” which represents a further evolution of its technology designed to support business operations, customer ...

WhatsApp is allowing AI providers to continue offering their chatbots to users in Brazil, days after the country's ...

Apple is preparing to replace Siri with a generative AI chatbot across iPhones, iPads, and Macs later this year, according to ...