For almost every industry, the impact of automation and artificial intelligence (AI) has become a significant talking point as we enter the dawn of a long-anticipated future. But how might these ...

In the 10 months since private equity giant Blackstone Group closed on a massive agreement to purchase HPE's majority stake in Mphasis, the nearly $1 billion solution provider has been charging ...

Judging from the number of BPO mergers and acquisitions this year, there is still plenty of confidence in the benefits of a “human touch” in customer service, along with increased trust in the value ...

Austin, Oct. 16, 2025 (GLOBE NEWSWIRE) -- The Business Process Outsourcing (BPO) Market was valued at USD 340.11 billion in 2025E and is projected to reach USD 732.86 billion by 2033, growing at a ...

IRVING, Texas--(BUSINESS WIRE)--Acquire BPO, a global leader in customer experience and business process outsourcing, today announced the launch of its new division, Acquire.AI. This innovative ...

IBEX Limited is a global provider of BPO services and customer engagement technology solutions. The company's performance is influenced by macroeconomic conditions, but its focus on technology-driven ...

Bottomline Technologies (NASDAQ: EPAY), a leading provider of collaborative payment and invoice automation solutions, today announced that Infosys BPO, the business process outsourcing (BPO) ...

TAMPA, Fla.--(BUSINESS WIRE)--Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation ...

Customer Support Outsourcing, which held the largest share of 28.37% in 2025, is primarily driven by the growing emphasis on improving customer experience, 24/7 service availability, and cost ...