Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Add Yahoo as a preferred source to see more of our stories on Google. McDonald's is removing its Automated Order Taker technology from over 100 restaurants. The fast-food chain collaborated with IBM ...

ST. LOUIS — Managed service provider Interface Systems has announced the launch of its enhanced intelligent voice-down system. The updated solution now integrates with Interface Systems’ Interactive ...

The University of North Carolina at Wilmington wants an automated voice system that can answer and transfer calls through a voice recognition systems. The University of North Carolina at Wilmington ...