GP surgery staff have warned they are bearing the brunt of growing patient frustration at delays in trying to get an appointment with a doctor. Scotland's GPs claim a £290m funding gap means they can ...

She asked about a liver transplant. I told her he was too sick. I had the sense that she felt solely responsible for her ...

Close-up of an angry patient pointing his finger at a doctor Physicians can take steps to reduce their risk of being sued by having a low threshold for discharging angry patients from their practice ...

GP empathy assessed using the Consultation and Relational Empathy (CARE) Measure was correlated with improved patient enablement, greater satisfaction, and improvement in symptoms in telephone ...