Call center employees experience calls from different kinds of customers. The following story involves a call center employee who works for a cell phone provider. She deals with confused clients all ...

Some T.J. Maxx customers can get aggressive with employees and other shoppers. A leaked internal document provides a de-escalation protocol for employees. It uses Rae Dunn shoppers as an example of ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

On Monday night, angry DTE customers let their voices be heard during town halls over DTE's handling of recent power outages. Some spent days, while others spent over a week without power in the dark ...

Every time Lauren publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...

An angry customer waiting for food throws a sugar shaker before screaming profanities at workers at Shiro's Saimin Haven. He then flies a high chair and knocks condiments off a table in the restaurant ...

GREAT NECK, N.Y.-- Angry customers are banding together to get their money and heirlooms back from an antiques dealer. Many said they haven't received anything, even after being offered their items ...