Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
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Employee Asks Customer How His Day Is Going, And They Respond In A Wildly Inappropriate, Angry Outburst
If you go to a restaurant and the waiter asks, “How’s it going?” do you respond with your life story, or do you respond with a polite, “fine” or something along those lines? In today’s story, one ...
Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...
You can’t please everybody, especially when you’re working in a coffee shop. What would you do if an angry customer kept complaining about how you did your job? This teenage girl dealt with several ...
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