ASOS has changed its returns policy to tie free returns eligibility to each shopper’s personal return rate, replacing its previous fixed-value threshold. High-frequency returners may now face fees and ...

Another weekend, another outpouring of outrage on social media. This time, the ire was reserved for online fashion brand Asos. “Has anyone else had a sh***y email off Asos? Maybe if you sorted your sh ...

As of June, Asos has begun enforcing its fair use policy by permanently deleting accounts of customers who return items at a rate significantly higher than average. The crackdown has gone viral on ...

ASOS has announced it will provide more "transparent" explanations regarding which customers face charges for returns and which do not. Shoppers with a return rate exceeding 70% will no longer benefit ...

Quentin Griffiths co-founded Asos in 2000 and remained a significant shareholder after leaving the firm five years later. The comeback in February 2026 will come five years after the chain closed its ...

LONDON (Reuters) -British online fashion retailers ASOS and Boohoo cautioned on Thursday that they are being hurt by rising product returns as consumers battle inflation and shift to pre-pandemic ...

When a customer accidentally included her lost Apple Watch in an ASOS return package, the retailer's exceptional customer ...